We have recently revised the terms and conditions of our garden waste service to make it clear to customers that the fee is a contribution to our running costs and that we will suspend collections for two weeks over Christmas. The suspension is to enable us to collect the extra household waste produced at this time of the year, when very little garden waste is created. In the past when we’ve tried to manage the two it has resulted in lengthy delays to collections of rubbish and recycling.
The new terms and conditions also include our decision to collect extra garden waste during a week in spring which we will publicise nearer the time through our waste calendar, Easter bin hanger and website.
We are making sure all new customers are aware of these terms and conditions before joining the service and will be writing to existing customers that have already renewed their service for the year. Customers due to renew their service between August and November should receive a copy with their invoice.
The other change to the service is that for new customers we will only accept direct debit payments, this is to make our financial processes more efficient and effective. We are planning to include a letter with future invoices to advise existing customers that we will be moving to direct debit payments only for our garden waste service before their service is next renewed. We hope this will encourage some customers to switch now but gives all customers up to 12 months notice of this change.
For more information on the terms and conditions please visit the council’s website at www.whitehorsedc.gov.uk.
Victoria Tilley Communications Officer (part time – work Monday to Wednesday) Corporate Strategy South Oxfordshire and Vale of White Horse District Councils 01235 540528 Text phone users add 18001 before you dial Visit us: www.southoxon.gov.uk www.whitehorsedc.gov.uk